Browsing All Posts filed under »customer service«

Mad Props to Southwest Airlines

April 12, 2010

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This showed up in my inbox this afternoon. Greetings from Southwest Airlines: I’m sorry that we were unable to get you to the terminal promptly and off the airplane quicker after your flight arrived at Denver on April 11. Unfortunately, your gate was occupied by another LUV jet that evening that was taking a little […]

Sales Incentive Programs

July 10, 2007

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I am currently working with Altos Research, a real-time real estate information service based in Mountain View, CA, in a part-time role. Currently, the sales force consists of the CEO, me, and well, that’s it. My role with Altos is to develop the overall sales strategy and long term organization. We were discussing the longer […]