Mad Props to Southwest Airlines

Posted on April 12, 2010

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This showed up in my inbox this afternoon.

Greetings from Southwest Airlines:

I’m sorry that we were unable to get you to the terminal promptly and off the airplane quicker after your flight arrived at Denver on April 11. Unfortunately, your gate was occupied by another LUV jet that evening that was taking a little longer than we expected—we appreciate your patience during this situation. Naturally, we’d like to provide you with better travel experiences; therefore, I am sending you a LUV Voucher that can be applied toward a future Southwest reservation. You can be sure that we are looking forward to welcoming you back again real soon.

That. Is. Awesome.

Posted in: customer service